Frequently asked questions

Slots24 Account

How do I open a Slots24 gaming account?

On our front page You will find “Open new account”. Click, fill the form (choose your username and an effective password), and You will receive a confirmation letter via email. You have to be 18 or older to play at Slots24 online casino. Remember your new username and your password.

I forgot my password, what now?

On our front page You will find “Forgot your password?”. Just click on the link and fill in the required information - we will help You via email.

How many Slots24 accounts can I open?

Each player is entitled to one Slots24 gaming account.

Monetary Transactions

How do I play with real money on Slots24?

You can play all Slots24 games for free, with play money. To play with real money You are required to have a Slots24 gaming account. On our front page You will find “Register”. Click, fill in the form (choose your username and an effective password), and You will receive a confirmation letter via email. Now You have a Slots24 gaming account into which You can deposit real money.

How do I deposit money into my Slots24 gaming account?

To deposit money into your Slots24 account, go to “My Account”. Write the requested amount into the box and choose your method of transaction.

Slots24 provides safe and secure depositing and has both Finnish and international depositing options available. Monetary transaction partners, just like Slots24 gaming partners, are handpicked, trustworthy and well known partners only.

You can make an instant payment using your online bank account. For example Euteller provides a single point access to all Finnish banks: Nordea, Osuuspankki, Danske Bank, Aktia, Handelsbanken, Tapiola, Ålandsbanken and S-bank accounts.

More information on deposit methods and options can be found on bottom of our front page, under Monetary Transactions

How long does it take to receive the deposited money into my Slots24 account?

Most deposit options will have funds in your Slots24 gaming account immediately.

How about withdrawing my winnings? How quickly can I get the money I win?

Withdrawing money from your Slots24 gaming account is just as easy as depositing.

Sign into your Slots24 account, choose “My Account” and then choose “Withdrawals”.

  1. Choose withdrawal method
  2. Choose amount of withdrawal
  3. Confirm your withdrawal

A Slots24 Administrator will confirm your withdrawal, usually within 24 hours.

The amount withdrawn will show in your preferred account as follows:

Bank Withdrawals: from 3 to 7 business days
Skrill transfers: usually instant but may take up to three business days
Neteller transfers: usually instant but may take up to three business days
Visa / Mastercard transfers: from 3 to 7 business days

Playing

Do I have to download software to play?

No. All Slots24 games can be played on your browser, without any downloading required.

What happens if I lose the connection while playing?

It is unusual, but possible, to lose connection with the Slots24 server. When connection is re-established, sign back into your Slots24 account, and the game will continue from where it was when the connection was lost. You will automatically return to where You were by re-opening the game. Rounds already started in slot machines and table games will be finished. The results of the round will stand and winnings will be credited to your account.

Play Money

Can I play for free, with play money?

Yes. You can practice and play games for free as much as You like.

Safety and Trusted Gaming

Is Slots24 a safe and trusted gaming site?

Yes. Slots24 is a safe and trusted online casino. It is our strongest matter of honor to ensure that Slots24 players play safely. Slots24 is committed to making sure that all Slots24 gaming is provided strictly with and by the best, and best only, partners available. We make sure that Slots24 games have both quality and safety certificates commissioned by a third party.

Your personal information is kept absolutely confidential and for our purposes only. Your personal information will not be given to other organizations for either commercial or non-commercial purposes. Your personal information is only for Slots24 internal purposes, such as withdrawals, accepting deposits, providing of Slots24 information and campaigns, and for providing member support. Only exception to this would be an order from government officials.

Information on your winnings and withdrawals are considered private and confidential unless government officials would require them by law. Slots24 may use partial information on winnings on marketing, but even then strictly protecting and honoring Slots24 player’s privacy.

Can I cancel Slots24 newsletters?

Absolutely, yes. You can choose whether to receive Slots24 campaign messages, or not. You control the ordering of Slots24 newsletters through your “My Account” section. You can also unsubscribe from our mailing list by sending us an empty email with the title “unsubscribe” to support@slots24.com .

Black Jack

What is the aim in Black Jack?

The player plays against the dealer, the bank. If a player’s cards total over the dealer’s cards, the player will win the amount he or she bet. If the total exceeds 21, the bet is lost. All players with valid hands will win if the dealer’s cards exceed a total of 21.

What is the value of the cards in Black Jack?

All face cards are valued as 10. So, in addition to regular tens, all face cards are also tens. Ace is valued as one or eleven.

What is the best possible hand in Black Jack?

The best possible hand is an ace with a ten (either 10 or a face card) - two cards totaling 21. This combination is called Black Jack, just like the name of the game. When a player has Black Jack, he or she will receive the bet multiplied by 1.5. As an example, if the bet is €20, Black Jack pays €30.

Black Jack has higher value than “ordinary” 21, so if the player has 21 with two cards, a Black Jack, this hand wins even if the dealer gets 21 with higher number of cards.

What does “splitting” mean in Black Jack?

If the player’s two first cards are of same value (for example 4-4 or 6-6), the player has an option of splitting those cards into two separate hands. The cost of splitting is the amount of the original bet, and the player will have two separate hands to draw cards to, or stand with two cards on each.

Slots24 has several different versions of Black Jack. On some versions the player has an option of splitting the hand again if a third card of same value is dealt out next. When splitting aces, the player will receive only one additional card on each ace.

What does “doubling down” mean in Black Jack?

When the player is dealt the two initial cards, the player can increase his or hers bet by the amount of the initial bet, doubling the bet, but will receive only one additional card. This is called doubling down.

Slots24 has several versions of Black Jack. In some versions the player is entitled to double down any two cards, on other versions the player can only double down hands totaling 9, 10 or 11 after the first two cards.

What does “insurance” mean in Black Jack?

When the dealers´ first card is an ace, the player has an option of insuring his or her hands against the dealers possible Black Jack. The insurance is a separate game with a separate winning possibility. The maximum cost of insurance is half of the initial bet. If the dealer draws a Black Jack, the insurance bet is paid 2 to 1. If the dealer does not draw a Black Jack, the insurance bet is lost and the game continues as usual.

Roulette

What is the aim of the game?

Playing roulette is quite simple. Pick a number, or many, and hope that the roulette ball drops on your number.

How many numbers are there on a roulette wheel?

The roulette wheel has total of 37 numbers, 1 to 36 plus 0, in random order. Every other number is black, every other red. Zero is neither, and is colored green on the roulette wheel. The American roulette can also have a double zero, with the total of 38 numbers.

What difference is there in playing the number layout or the side bets?

Playing a number straight up gives winnings multiplied by 35 when the roulette ball drops on the chosen number. The side bets have bigger possibilities of winning, but lower multipliers. The player can bet on for example next number being “red”. If the next number is red, the player will win one to one, a €20 bet would win €20. You can also find odd numbers and even numbers as well as high numbers and low numbers as side bet options, and winnings are paid 1:1 on those.

Losing connection while playing

What happens if I lose my connection while playing?

If you happen to lose your connection for one reason or another before a hand or a spin is completed, you will be able to complete it after re-establishing the connection, unless decisions had already been made for that specific hand or spin.

Will I lose money if I close the gaming window, for instance while in a hand of Black Jack?

No. If You closed the window after the initial cards were dealt, before making decisions, the game will be preserved and You can complete the hand upon your return.